edenphost.com is only able to
renew domain names that were originally registered
through edenphost.com If your domain is within
60 days of expiry, please send an email to support@edenphost.com
Question
Can I transfer an existing domain
name to edenphost.com from another company?
Answer
Yes. You will just need to contact
your current host, or the registrar of your domain
and ask them to change the nameservers of the domain
to EdenPHost nameservers which are:
Primary Server Hostname NS1.edenphost.com
Secondary Server Hostname NS2.edenphost.com
You should keep your hosting service at your present
site while waiting for the domain to be transferred,
as it takes 24-48 hours for a DNS transfer request
to be processed. Sometimes it may be necessary to
contact your old host and/or registrar by phone to
get the transferred completed.
Question
Do I need to have a Domain Name
to set up an account with edenphost.com?
Answer
For all our hosting plans, you will
either need to register a new domain name or transfer
your existing domain name to EdenPHost's
nameservers.
EdenPHost Name Servers:
ns1.edenphost.com
ns2.edenphost.com
Question
I want to transfer my domain
only after I have set up mailboxes and upload files
at edenphost.com. Can I do this?
Answer
Yes. Please send an email to support@edenphost.com
to request the account to be IP activated. You will
then be able to upload your files and create your
email accounts using the IP address. Once you have
completed the uploading of your site, you can then
proceed with getting your domain transferred to our
DNS servers.
When you do the domain transfer, emails will go to
both the new site and the old, so do not cancel the
old account till no mails are being received there.
Question
How do I prepay my account?
Answer
All customers are provided with various
payment term options when they sign up for service.
Accounts can either be paid quarterly, semiannually
or annually.
Question
How do I sign up for another
domain under my current account?
Answer
If you currently have an account with
us and wish to sign up for another, Please send an
email to support@edenphost.com
Question
Will I receive an invoice each
month?
Answer
No, we do not send out bills since
you can retrieve all your information through our
Control Panel. You can
either retrieve your invoice or your statement at
any time for your convenience.
Question
How soon can I set up my account
and transfer my domain?
Once payment is received, your account will be activated.
Transfer of domains usually take 24-48 hours to be
updated after you submit the changes to your registrar.
Question
Can I upgrade?
Answer
Yes. You can upgrade at anytime to any
of our other hosting plans. To upgrade please visit
the Control Panel and log in to your account at http://www.edenphost.com/hostingsolutions.
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