| Question |
Can you host international domains,
like .tr, .ch, .ca, .us .co.uk or .au? |
| Answer |
Yes, edenphost.com™ can host any domain that can
be registered with an affiliated domain registrar.
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 |
| Question |
What type of domain extensions
are you able to register? |
| Answer |
We can register .com, .net, and .org as well as .ca,
.us, .co.uk, .org.uk, .cc, .biz .tv, and .info.
|
 |
| Question |
Do I need to have a Domain Name
to set up an account with edenphost.com™? |
| Answer |
For all our hosting plans, you will either need to
register a new domain name or transfer your existing
domain name to edenphost.com's nameservers.
edenphost.com Name Servers:
ns1.edenphost.com
ns2.edenphost.com
|
 |
| Question |
How soon can I set up my account
and transfer my domain? |
| Answer |
Just go to our signup pages at http://www.edenphost.com/hostingsolutions/hosting/default.asp
to signup for an account. You can then contact the registrar
of your domain and provide them with our nameserver
information:
ns1.edenphost.com
ns2.edenphost.com
Once payment is received, your account will be activated.
Transfer of domains usually take 24-48 hours to be updated
after you submit the changes to your registrar.
|
 |
| Question |
Does edenphost.com™ register
domain names? |
| Answer |
edenphost.com™ can register domain names
|
 |
| Question |
Which characters may I use in
my domain name? |
| Answer |
A domain name can be up to 67 characters long including
the 4 characters used to identify the Top Level Domain
(.NET, .COM, .ORG, or .EDU). The domain must consist
only of letters, numbers and dashes(-), although it
cannot start or end with a dash(-). The www is not part
of the actual domain name, only a standard web prefix.
|
 |
| Question |
What is a NIC handle? |
| Answer: |
Every entity registered with InterNIC has a NIC handle.
You can use the same NIC handle as contacts for several
domains. This way, if you make a change to the NIC handle
(i.e., the email address), all domains using that NIC
handle will be updated as well. There is an administrative,
technical and billing contact, and each NIC handle is
set for each contact.
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 |
| Question |
Can I transfer an existing domain
name to edenphost.com™ from another company? |
| Answer: |
Yes, please contact edensales@edenphost.com
to request the registrar transfer. Only domains that
have not expired and have valid admin emails accounts
will be able to be transferred.
|
 |
| Question |
Could you tell me more about aliasing? |
| Answer |
DIR (Directory) Aliasing: If you want different
domain names to point to different directories of your
web site(share the same webspace), then you need DIR
Aliasing. For DIR aliases, we assign a unique IP address
and create a folder in your root directory, as the home
directory of DIR Alias. FTP connections and emails are
still routed to the your main domain. Remember that
FrontPage extensions do not work for DIR alias accounts.
Ex: http://www.newdomain.com points to http://www.primary.com/newdomain
but in browsers shows http://newdomain.com. Emails sent
to tom@newdomain.com is routed to tom@primary.com
DNS (Domain) Aliasing: By typing your new address
(http://www.newdomain.com) in the browser your visitors
go automatically to your primary web site (http://www.primary.com).
This redirection is performed at the Domain Name Server
level and does not involve any CGI script. It's fast,
reliable and will work with any web browser. DNS alias
does not change your existing address or web site in
any way. Furthermore, since the DNS Alias is implemented
on the Domain Name Server, not only http and FTP connections
are forwarded to your domain name, but also your emails
are delivered to your mailbox in your primary domain
name.
For example, if you send an email to tom@newdomain.com,
your emails will be delivered to tom@mail.primary.com
.
Sub Domain: A sub-domain is like directory aliasing
with the exception that instead of http://www.newdomain.com
pointing to http://www.primary.com/newdomain, this time
http://newdomain.primary.com points to http://www.primary.com/newdomain.
Basically, the difference is you do not need to register
another domain name but instead you choose a sub-domain.
For sub-domains, we assign another IP address and assign
a directory in your domain as the home directory of
your sub-domain's web site.
There are limitations to selecting Sub-domain, DNS
and DIR aliasing. You will not have your own email account
associated with the alias domain, and will instead be
set up under the primary domain. You will also not be
able to access the site to upload via FTP, and would
need to do so either through the primary domain, or
set up an additional FTP user, at additional expense.
There are also no log files. It is recommended that
resellers interested in parceling out their account
consider setting up separate accounts for their customers.
Otherwise, when the site under DIR alias has grown enough,
the switch over to a full account will result in downtime
and delay.
After you have decided which service best suits your
needs - go to Upgrades and account options and click
on Sign-up for sub domain, DNS and DIR alias.
Alias domains do not have their own FP Server Extensions.
They only have their own virtual web server. You have
to manage it through your main domain, as a part of
it.
|
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| Question |
Will I be able to access my domain
name with or without the www? |
| Answer |
Yes, you will be able to access the domain name with
or without the WWW in front. For example, you could
access the domain name "yourdomain.com" by going to
"www.yourdomain.com" as well as "yourdomain.com".
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| Question |
Can I transfer the registrar of
my domain from my current registrar to OpenSRS.net? |
| Answer |
Yes, please contact edensales@edenphost.com
to request the registrar transfer. Please contact edensales@edenphost.com.
|
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| Question |
How do I transfer my domain to
edenphost.com™? I don't know where it is registered. |
| Answer |
If you do not know where your domain is registered,
you should do a whois check to find out who the registrar
of your domain is. Browse to nsiregistry.com site
and enter your domain in the box on the right side of
the page. This will give you the registrar, and nameservers.
Enter the registrar's address into the browser to visit
that registrar to make the changes to the nameservers
to transfer your domain to edenphost.com.
|
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| Question |
How does the domain transfer process
work? (Network Solutions) |
| Answer |
There are three emails you will be receiving once a
transfer request is submitted:
- Confirmation of the modification request; (you hit
reply, and send to this, and make no changes)
- MODIFY email with the NIC tracking number; (do not
reply to this-confirms the transfer request was submitted)
and,
- NOTIFY email from NetworkSolutions.com asking you
to approve the transfer/modification request. The
NOTIFY email is sent only to the admin and technical
contacts for this domain.
|
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| Question |
How do I transfer my domain if
it is registered by Network Solutions? |
| Answer |
- Browse to https://www.netsol.com/en_US/manage-it/index.jhtml
- Enter Username and Password
- Click on the domain name you want to modify
- Click on Edit Contacts/Manage DNS
- Click on Manage Name Servers
- Click on No Thanks
- Enter nameserver information:
ns1.edenphost.com
ns2.edenphost.com
- Click Continue
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| Question |
What can I do if I'm having problems
with a foreign domain transfer? |
| Answer |
To complete the delegation and transfer of the foreign
domain to edenphost.com's nameservers, notify edenphost.com
Inc. after signing up for hosting to request the DNS
entry be created. You will then be allocated an IP address.
Then supply your registrar the following information
:
Primary Server NS1.edenphost.com
Secondary Server NS2.edenphost.com
Please notify edenphost.com when your domain has
been transferred to edenphost.com nameservers.
|
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| Question |
How do I contact Network Solutions? |
| Answer |
Please go to http://www.netsol.com/en_US/contactus.jhtml
|
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| Question |
How do I do a "self transfer request"
if my domain is registered by Network Solutions? |
| Answer |
Go to http://www.netsol.com/cgi-bin/makechanges/domain.mod
- Fill in your email address and domain name
- Select modify and click proceed.
- On the next page, update the technical NIC handle
(WT116-ORG), and the name server details to the following:
Primary Name Server
Primary Server Hostname NS1.edenphost.com
Secondary Name Server
Secondary Server Hostname NS2.edenphost.com
- Click submit this form for processing.
- It will email you a copy of the request. Send it
to Network Solutions by simply replying to it. You
will then receive a MODIFY email address with the
NIC tracking number.
- Once they receive the request, they'll send you
as the admin contact and your technical contact a
NOTIFY email request. Once you reply to it, they'll
do the changes to the name servers and complete the
transfer. Your administrative email contact needs
to be current to make this kind of modification.
|
 |
| Question |
What do I need to do if I have
made an error when signing up a domain with Network Solutions
or OpenSRS, and want to cancel the domain registration?
|
| Answer |
Sorry, once a domain is submitted to be registered
the request can not be cancelled.
|
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| Question |
Does my domain name remain my
property if you register/transfer it for me? |
| Answer |
Yes. We always use your company information when we
register your domain name, so your domain name will
always belong to you. We are the technical contact only.
|
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| Question |
What credit cards do you accept
for payment? |
| Answer |
We accept Visa, MasterCard and American Express.
|
 |
| Question |
What currency do you charge in? |
| Answer |
All fees charged are in US dollars.
|
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| Question |
Who pays InterNIC or other NICs
for domain name registration? |
| Answer |
edenphost.com will coordinate with InterNIC and
other global NICs to register and/or modify your. The
Domain Name registration fee will be billed by edenphost.com
and will appear on your first month's statement.
|
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| Question |
Why is keeping my contact email
up to date important? |
| Answer |
It is the admin contact email address that your registrar
will contact you at regarding your domain. It is important
that your registrar be able to reach you regarding your
domain; not keeping your email address current with
your registrar may cause delays in changes you might
wish to make to your domain name record.
|
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| Question |
What if I need more information
about your products and services? |
| Answer |
If you require more information about our products
and services please email our sales team at edensales@edenphost.com
and they will be glad to assist you.
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